What We Collect and Why
When you open an account with us, we collect the information needed to verify your identity and process payments — your name, email address, phone number, and transaction records tied to your bKash, Nagad, or Rocket wallet. We also collect device and session data automatically when
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you access the lobby from your mobile or desktop browser. This data is used strictly to operate your account, process deposits and withdrawals, detect fraud, and respond to your support requests. We do not sell your personal data to third parties. We may share limited data
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with payment processors — such as the mobile wallet networks you use — and with fraud-prevention services, solely to complete your transactions. Data shared with these partners is governed by their own privacy terms. Retention periods vary by data type: transaction records are kept as long
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as required by applicable financial regulations, while session and device logs are cleared on a rolling basis. You can request a copy of your stored data or ask us to delete your account information by contacting our support team directly. Availability of certain features depends on
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your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.